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Terms & conditions of sale - Electric Gate Openers.
When you place an order, you will be sent an acknowledgment email stating the order number, date and time of order, billing and shipping information, goods ordered, sub total, shipping cost and grand total.
We do not store financial details or credit card information for security reasons.
Contracts are concluded in English and are subject to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
You have the right to cancel your order within three working days. Any notice of cancellation should be sent to info@electricgateopeners.org.uk
Deliveries are normally dispatched within 1-2 days from placing order, but please allow 7-10 days for delivery during busy periods
We are not responsible for delivery times once an item has been dispatched by us.
Any shortages/non deliveries must be reported within 10 days of receipt of invoice.
Goods can only be returned to us as 'unsuitable' within 7 days of delivery, if:-
i) Items must be returned in the original undamaged packaging and unused condition.
Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement, credit note or refund.
ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Electric Gate Openers Mail Order dept.
iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.
Goods returned as unsuitable will usually be changed for suitable ones, general returned goods are subject to a 15% restocking fee.
Goods returned that have been fitted will not be credited unless by prior arrangement. If in special circumstance we do accept pre fitted parts they will be subject to a re-stocking fee of 50%.
4. None of the above terms and conditions affect your statutory rights.
i) Warranty issues must be brought to our attention by phone, email or letter. We cannot accept requests made by sms / text message.
5. Warranty goods are return to base. If an item is deamed as warranty it is returned to us for inspection, we retain the right to repair the goods if possible, or return the goods to the manufacturer for further investigation. All genuine warranty cases will be dealt with swiftly and replacements send out at no extra cost.
6. Warranty covers the repair and cost of replacement parts only, we do not accept claims for compensation, travelling or fitting costs. Electric Gate Openers are agents for various manufacturers & any additional claims must be made directly to the manufacturer.
7. Electric Gate Openers will always endeavor to deal with problems and warranty as quickly and efficiently as possible, however we do not tolerate abusive or threatening behavior towards our staff and will refuse service in exceptional services.
Electric Gate Openers recommend that all installation locations should be surveyed and risk assessed on their individual merits, and all factors regarding Health & Safety issues be duly considered, prior to installation. Additionally and at all times, quotations, information, guidance or suggestions given by Electric Gate Openers are offered in good faith, but we would recommend that at all times relevant risk assessment is undertaken, as above, to ensure that any installation of automation equipment and accessories meets the requirements of all relevant industry standards and recommendations currently in force, including in particular at the time of writing, BS EN 12453, BS EN 12445 and BS EN13241-1.
Final installation of equipment is always and in all cases the responsibility of the installer, and a qualified installer must follow the manufacturer’s instructions and advice at all times. Installation advice and drawings produced by Electric Gate Openers are given in good faith and must be checked directly with the manufacturer during installation by the approved installer. Electric Gate Openers accept no responsibility or liability if our advice is subsequently found to be incorrect, but we will always liaise with the installer and manufacturer to minimise installation problems.
Customers should satisfy themselves that the purchase of materials from Electric Gate Openers are suitable and adequate for the project being undertaken, and meet the requirements of both their customer and comply with recommended industry accepted standards. In as much that we have no control over the final use to which goods supplied by Electric Gate Openers are put, we therefore are unable to warrant that the goods will be suitable for any particular purpose.
International buyers please note that any customs charges are the responsibility of you, the buyer & electric gate openers will not be held liable for any such charges or payments. It is the Buyers responsibility to check with their local customs office for any likely charges.
( Disclaimer: - It is the responsibility of the installer to ensure that the item purchased is suitable for its intended use, that they use it in the manner for which it was designed and in compliance with any legislation in force – We will not be held responsible for any injury, damage or loss associated with the purchase or use of this equipment however caused. )
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